Refund Policy
Service Refunds
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Bookings: Deposits for magic performances are non-refundable if cancelled within 7 days of the event. Full refunds are provided if Jason Wong Magic cancels due to unforeseen circumstances.
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No-Shows: No refunds for missed events unless rescheduled with prior notice (minimum 48 hours).
Merchandise Refunds
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Eligibility: Refunds or exchanges are available for unused merchandise in original packaging within 14 days of delivery.
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Process: Contact bookings@jaywmagic.com with your order number for authorization. Return shipping costs are the customer’s responsibility.
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Non-Refundable Items: Personalized, damaged, or discounted items are not eligible for refund.
Refund Method
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Refunds will be processed to the original payment method within 10-15 business days after approval.
Exceptions
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Special circumstances (e.g., defective items) may be reviewed on a case-by-case basis. Email jaywmagic@gmail.com with details.
Changes to Policy
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We may update this policy. The latest version will be posted on jaywmagic.com with the updated date.
Contact Us
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For refund inquiries, email jaywmagic@gmail.com or write to: Jason Wong Magic, Edmonton, Alberta, Canada.